سياسة الاسترداد

Refund Policy

If something is wrong with your parcel, we help with a clear replacement process.

Our promise

Mahara wants you to receive the right product in good condition. We promise replacement or refunds for the customers who receive wrong or damaged products due to our negligence.

Replacement eligibility

  • Damaged, defective, or incomplete products reported within 24 hours of delivery
  • Wrong item received compared to your order
  • Clear photo or video evidence of the issue

What is not covered

  • Change of mind after accepting and paying for the order
  • Damage caused after delivery by misuse or normal wear
  • Issues reported after the 24-hour window without a valid reason

How replacements work

Contact us on WhatsApp with your order name or phone number and proof of the issue. If approved, we arrange a replacement according to stock availability. Refunds, when applicable, are handled case by case and confirmed by our support team.

Cash on Delivery orders

If you refuse a parcel at delivery for a valid quality or mismatch reason, you generally will not be charged for that product. Courier fees may apply in some cities depending on the delivery partner policy.

Need help?

Message WhatsApp support or visit our Contact page. Keep your order details ready so we can help faster.