سياسة الخصوصية

Privacy Policy

We collect only what we need to deliver your order and support you, clearly and responsibly.

Information we collect

When you order with Mahara, we may collect your name, phone number, delivery address, order details, and WhatsApp or email messages you send our support team. This information is used to process orders and help you after purchase.

How we use your information

  • Confirm and deliver your orders
  • Share order updates by WhatsApp, SMS, or phone
  • Handle returns, replacements, and support requests
  • Improve our store, product listings, and customer experience

Sharing of information

We share order details only with trusted delivery partners needed to ship your parcel. We do not sell your personal information to third parties for marketing.

Payments

Cash on Delivery is our primary payment method. If other payment options are offered, they are processed securely through Shopify or approved payment providers.

Data security

We take reasonable steps to protect your information. Please keep your WhatsApp and email accounts secure, as we may send order details through those channels.

Your choices

You can ask us to update or remove your contact details by messaging support on WhatsApp or through our Contact page. Some records may be kept for order history and legal requirements.

Contact

Questions about privacy? Reach Mahara support via WhatsApp or the Contact page. We reply during business hours (Mon–Sat · 10am–8pm).